Tazaeen Return and Refund Policy

At Tazaeen, we prioritize customer satisfaction and aim to ensure that you have a pleasant shopping experience. Please review our return and refund policy below:

1. Free Returns
- We offer free returns for products that are undamaged and not broken within **24 hours of receipt**.
- If you receive a product that is broken, please document the damage by taking a video upon unboxing. This evidence will help us process your return more efficiently.

2. Replacement Policy
- If you find your product to be broken or defective, you can initiate a replacement request. We will process your replacement within **4 working days**.
- Each customer is eligible for **up to 2 replacements** for the same product.

3. Satisfaction Guarantee
- If you are not satisfied with your purchase after receiving your replacement(s), you may initiate a return within **15 days** from the date of receipt.
- Once the return is approved, the amount will be initiated back to your original payment method.

 4. Conditions for Returns
- Products must be returned in their original condition, unused, and with all packaging intact.
- We cannot accept returns for items that have been damaged due to misuse or wear and tear.

5. How to Initiate a Return/Replacement
- To initiate a return or replacement, please contact our customer service team with your order details and any relevant documentation (e.g., photos or videos of damage).

Thank you for choosing Tazaeen! We appreciate your understanding and cooperation, and we are here to assist you with any concerns you may have.